Privacy policy

Following the entry into force on 25 May 2018 of Regulation EU no. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we are updating our policy on personal data processing.

This data relates to any information that enables us to identify you directly or indirectly as a physical person.

The aim of the personal data protection policy (hereafter the Policy), is to advise you on what data we collect, for what purposes, on what grounds and how we use and retain it, as well as your rights regarding the data. Please read the Policy carefully to find out what operations we employ in processing your personal data.

Note that the Policy may be amended or added to at any time by our staff, in order to comply with legislative, regulatory, procedural or technological changes in particular. You should therefore consult the Policy regularly and note any changes that have been introduced.


I - Identity of data controller

The data controller is the Comité Interprofessionel de la Pintade.

The website accessible at is published by the Comité Interprofessionnel de la Pintade, an association in accordance with law 1901, with registered office at the Maison de l'Agriculture - Rue Maurice Le Lannou - CS 14226 - 35042 Rennes Cedex - CS 14226 - 35042 Rennes Cedex - SIRET number: 411 177 181 00020 - APE code (business identifier) 9112Z - email:


II – Personal data subject to processing

The data we collect is used to improve the services we offer. This data may:

  • relate to your identity: surname and forename, title, postal and electronic address, telephone number (landline and/or mobile), date of birth;
  • be required for loyalty, market research and statistical purposes;
  • relate to the organisation and processing of competitions and other promotional activities.

We also tell you what specific data we collect and retain automatically when you access our services:

  • when browsing the website and/or creating an account on the website (IP address, login data, type and version of internet browser, type and version of browser plugin, operating system and platform, data concerning your browsing experience on the site, cookies);
  • when you call or send a message to our customer service department.


III – Types of processing to which the data is subject

We process your personal data to enable us to operate, provide and improve the services we offer.

The processing may be for some or all of the following purposes:

Market research

We may use your personal data to carry out operations related to market research, i.e. We may use your personal data to communicate with you about new developments, special offers, trading opportunities, loyalty programmes, competitions and newsletters, where we have obtained your consent to use your personal data for this purpose.

Our legal grounds for using your data in this eventuality is your consent. You may change your mind at any time and withdraw your consent by contacting us or by clicking on the unsubscribe link in our emails.

Compliance with legal obligations

Under certain circumstances we have a legal obligation to collect and process your personal data.

Exercise of your rights

We may process your personal data to comply with a request to exercise your rights. Your rights are listed in part VI of this Policy.

Sharing your data

We do not sell your personal data. We only share it with any third-party partners in certain specific situations. We share your personal data when legally required to do so, or transmit your personal data to third-party partners (with establishments within the European Union or outside the European Union) who provide us with services such as web hosting, telemarketing, processing orders and sending emails to customers.

Please see part V of this Policy for more information.

Managing and improving the website

When you access the website we collect certain information, such as your IP address, your location, the time of your visit, etc., to understand the habits of our website users and improve their experience.


IV – Data retention


We also keep personal data for a further period to enable us to respond to any claims or requests for information about the purchase.

Your personal data may also be kept longer in compliance with legal obligations, applicable statutory limitation periods or CNIL recommendations (French National Commission on Informatics and Liberty), for example:

  • Connection logs: 1 year from the last connection
  • Cookies: 13 months from when they are placed on your computer
  • Bank details: 13 months if you accept the system of payment by a card registered on our website
  • Customer identification data (name, address, phone no. etc.): 3 years from the end of the commercial relationship
  • Tax documents: 6 years from collection
  • Accounting documents: 10 years from collection
  • Contract concluded electronically for an amount greater than 120 euros: 10 years from conclusion of the contract


V – Transfer of personal data

Your personal data may be transferred to other companies in our Group that are established within the European Union. All these companies are required to comply with the privacy and personal data protection practices set out in this Policy.

Your personal data may also be transferred to other companies established within the European Union or outside the European Union on the basis of contracts incorporating standard CNIL clauses setting out the requirements to be observed with regard to the transfer of personal data. These companies provide us with services such as web hosting, telemarketing, order processing and sending emails to customers.


VI – Your rights

You have the following rights regarding your personal data, which you can exercise by emailing us at:

Note that the CNIL provides a letter template to help you formulate your request to exercise your rights:

Right to access and receive a copy of your data

You have the right to know if and how we process your personal data and to receive a copy of the data in an understandable format.

Cependant, en raison de l’obligation de sécurité et de confidentialité dans le traitement des données à caractère personnel qui nous incombe, vous êtes informé que votre demande sera traitée sous réserve que vous rapportiez la preuve de votre identité, notamment par la production d’une copie d’un de vos titres d’identité valide (soit par voie électronique soit via une photocopie papier signée).

However, in compliance with our security and confidentiality obligation in processing personal data, note that your request will only be processed if you provide proof of your identity in the form of a copy of a valid identity document (either electronically or a signed photocopy).

Requests may be submitted in writing to the above email address, using the CNIL template.

Right to rectification of data

You have the right to request the rectification, updating, blocking or erasure of any personal data concerning you that may be inaccurate, erroneous, incomplete or obsolete.

Requests may be submitted in writing to the above email address, using the CNIL template.

Right to oppose

You have the right to oppose the processing of your personal data by us. You must justify any opposition with reasons pertaining to your particular situation, except in the case of processing for market research purposes (including profiling, insofar as this is related to market research), for which you do not need a reason.


If your opposition is not related to market research purposes, therefore, we are entitled to refuse your request on the following grounds:

  • where you have given your consent. However, you may withdraw your consent;
  • there are imperative legitimate reasons for processing your data;
  • a contract has been concluded between us;
  • we are legally required to process your data;
  • the processing is necessary to protect your interests.

Requests may be submitted in writing to the above email address, using the CNIL template.

Right to erasure

You have the right to request erasure of your personal data as soon as possible.

Note that on rare occasions we are unable to comply with your request where we are legally obliged to retain it (e.g. to observe the retention period for an invoice, in which case the data must be kept for 10 years).

Requests may be submitted in writing to the above email address, using the CNIL template.

Right to restrict processing

You have the right to restrict the processing of your personal data.

Requests may be submitted in writing to the above email address, using the CNIL template.

Right to portability

You have the right to portability of your personal data, i.e. to remove the personal data you have provided in a structured, commonly-used and machine-readable format and transmit it to another data controller.

Note that this right can only be exercised if your data is processed automatically (data processed in hard copy is therefore excluded) and based on your prior consent or the fulfilment of a contract concluded between us.

To exercise this right, please contact us by email at:

Digital wills

You have the right to provide us with specific instructions regarding the fate of your personal data after your death in terms of its retention, erasure and communication in the context of the processing we carry out.

You may forward these instructions to us by email at:

You can change your instructions at any time. In the absence of instructions or a declaration to the contrary, the heirs of a deceased person may exercise the rights of the deceased person.

Response time

We undertake to respond to requests for access, rectification, opposition and any other additional requests for information in the shortest possible time, not exceeding ONE (1) month from the time we receive it.

However, we may extend this period by two additional months depending on the number and complexity of the request(s). In this event, you will be informed of the delayed response time within one month of your request.

Right to contact the competent supervisory authority

If you are dissatisfied with your experience, you have the right to complain to the CNIL:

Withdrawal of consent

You also have the right to withdraw your consent to the processing of your personal data based on procurement of your consent. For example, if you have not given your consent to receiving publicity messages electronically, you can unsubscribe from these mailings at any time by clicking on the unsubscribe link at the bottom of any publicity message you receive.

You can also delete your user account at any time without giving a reason, either directly online or by contacting our customer services department.


VII – Cookies and other technologies

When you visit the website we collect certain data to analyse the way you browse the site; this may be done in conjunction with third-party partners. The data we collect includes your IP address, location, type of browser, language of browser, date and time of any requests you make, time of visit, pages visited and items clicked on.

We may use cookies or other trackers when you visit the website, when reading certain emails we send you or when installing a mobile app, whatever type of terminal you use (PC, tablet, smartphone, digital reader, etc.), to facilitate the collection and analysis processes for this information.

We use the information to provide you with the most appropriate and best-quality content on the website, to gauge the effectiveness of our advertising and to identify and address any problems.

We may also use one or more third-party service providers to provide online advertising on our behalf. They may then use a pixel tag or other similar technology to collect information about your visits to websites and use this information to send you targeted advertising.


How to manage cookies

If your browser is set to refuse all cookies, you will not be able to benefit from some of the services we offer.

To refuse cookies on your computer, you should configure your browser as follows:

-Internet Explorer: in Internet Explorer, click on Tools, then Internet Options.  Go to the General tab, then Browsing history, and click on Settings. Finally, click on View files.

- Firefox : Go to the Tools tab in the browser and select the Settings menu. In the pop-up window, select Privacy & Security and click on View cookies.

Safari: in your browser, choose the Preferences menu. Click on Security. Click on Show cookies. 

Google Chrome: click on Settings. Select Options. Click on the Advanced Options tab and open the Privacy & Security section.  Click on Show cookies.


VIII – Social media

Third-party social networks that place interactive modules on our website (e.g. where you can click to 'Like' a page), may use cookies or other trackers to collect information about your use of our website./span>

The way the third party uses this information depends on the privacy policy posted by the social network on its website. We recommend that you read the privacy policy carefully.

Third parties may use cookies or other means of tracking for their own purposes by linking data about your use of our website to the personal information they hold on you. We may also obtain analytics data from social networks. This information helps us to gauge the effectiveness of our content and of the advertisements we post on social media.


VIX – Personal data concerning children

Our websites, products and apps are not designed for use by children under 15 years of age and we ask minors not to transmit any personal data. If we find that we have collected personal data from a minor under 15 years old, we will take all necessary steps to delete the information as soon as possible.

Dites nous tout !